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Quality Measures

  • St. Cloud Hospital Quality Measures

St. Cloud Hospital Quality Measures

St. Cloud Hospital is committed to providing patients with the highest quality care in the safest and most effective manner possible.
We work to address the three key questions patients may have regarding their care:

  1. Will I be safe?
  2. Will I receive effective treatment?
  3. Will I be satisfied?

Our goal is to make sure the answer to all these questions is "yes."

Quality Scores

We participate in numerous quality reporting efforts. The data CentraCare Health shares with various health care quality and safety organizations is available on public web sites.

Go to a list of these sites 

Patient Satisfaction

Patient satisfaction is an important gauge of quality in measuring the perception of patients regarding the care and services they receive. St. Cloud Hospital is dedicated to providing excellence in patient services, which result in high levels of patient and family satisfaction. We are committed to partnering with our patients and families so their individual needs are identified and met.

We continually assess our performance through satisfaction surveys, and we use the information from our surveys to help us enhance patient care. We also compare our performance to national survey data.

Press Ganey Scores

Press Ganey Associates is the health care industry’s leading independent vendor of satisfaction measurement and improvement services. The firm annually processes nearly 8 million completed surveys in all 50 states and abroad, and serves close to 6,000 health care facilities.

St. Cloud Hospital Patient Satisfaction Scores Fiscal Year 2013 (July 1, 2012 - June 30, 2013)

Inpatient Score 88.12 This score places St. Cloud Hospital in the 95th percentile of hospitals nationwide.
Outpatient Score 93.05 This score places St. Cloud Hospital in the 50th percentile of hospitals nationwide.

 

Patient Safety

Your safety is central to every aspect of care within our hospital. It is the top priority at all levels of our organization including physicians, management, volunteers and staff throughout the hospital. The first step is in creating a Culture of Patient Safety in which information from outside sources and our own experiences is used to continually improve the care that we provide with special emphasis on prevention and in being proactive.

St. Cloud Hospital Patient Safety Plan:

  • Promotes involvement and partnering with each patient for their safety
  • Ensures a safe patient environment throughout
  • Provides accountability for patient safety
  • Incorporates patient safety initiatives into all services
  • Requires integration, reporting and communication of patient safety issues.

Joint Commission

The Joint Commission is an organization that evaluates and accredits more than 15,000 health care organizations and programs in the United States. The Joint Commission’s state-of-the-art standards focus on patient safety and quality of care. Highly trained experts, including doctors, nurses, administrators and other health care professionals, serve as Joint Commission surveyors. They visit accredited health care organizations a minimum of once every three years to evaluate standards of compliance. Organizations voluntarily pursue accreditation.

In October 2010, St. Cloud Hospital underwent a survey which resulted in Full Accreditation. This survey covered all St. Cloud Hospital departments, including Home Care/Hospice, Laboratory, Ambulatory Care and Behavioral Health Services.

If you have any concerns about patient care and safety at St. Cloud Hospital that the hospital staff has not addressed, please contact St. Cloud Hospital management at the address or phone number below.

St. Cloud Hospital
1406 Sixth Avenue North
St. Cloud, MN 56301
320-251-2700, ext. 51118

If you are not satisfied with the hospital's resolution of the matter, you may contact the Joint Commission by phone at 800-994-6610 or by e-mail at complaint@jointcommission.org.

Minnesota Adverse Health Event Report

State law requires that hospitals report adverse health events to the Minnesota Hospital Association (MHA). There are 28 such reportable events, including wrong-site surgery, falls, pressure ulcers and medication errors that cause patient death or disability.

The purpose of reporting the events is to help hospitals focus on learning what went wrong and taking steps to prevent it from happening again.

The ninth annual report, issued in January 2013, covered the time period of Oct. 7, 2011, through Oct. 6, 2012. St. Cloud Hospital reported eleven adverse events for this period.

Patient safety is our highest priority. We continually participate in dozens of safety initiatives, internally as well as with our health care colleagues around the state and nation. One of St. Cloud Hospital's initiatives, to prevent immobile patients from developing pressure ulcers, is featured in the current Adverse Health Events Report (PDF).

We welcome any questions you may have about patient safety. You may contact us at:

St. Cloud Hospital
1406 Sixth Avenue North
St. Cloud, MN 56303
Phone: (320) 251-2700, ext. 54100

 

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