Health Care Home Team

A health care home team includes your doctor, nurse practitioner or physician assistant and other health care members.

In a health care home, you and your family will:

• Be listened to in a respectful way by your health care home team (or medical care team).
• Be the experts in your needs and your care.
• Be able to see the same provider or health care home team member.
• Be able to talk with your care team.
• Name the family and friends who are important to you and your care.
• Learn about ways you can stay healthy.
• Be able to contact someone about your care needs 24 hours a day, 7 days a week.

Your care coordinator will:

• Learn about you.
• Involve you and your family as partners in your care.
• Work with you, your family and your care team to develop a care plan.
• Provide time for your questions.
• Offer support, education and links to community services.
• Help you coordinate all of your health care information.

Your provider and health care home team will:

• Offer a safe and accepting setting to talk about your health concerns.
• Care about you as a whole person with respect for your cultural and religious values.
• Give you hope and help you take care of yourself.
• Help you when you are faced with hard choices.
• Provide you with information you can understand.
• Offer choices for care with cost information.