Skip the waiting room — CentraCare eClinic brings the expert to you

Published in eClinic Author: CentraCare

The next time you are not feeling well and need to visit a health care provider — skip traveling to a waiting room. Or if you have a minor health issue and are too busy to make an appointment. Next time let the expert visit you from your home on your schedule.

CentraCare eClinic is available to meet with you online, via video or over the phone. You still get high-quality care from a one of our clinic’s trusted, board-certified physicians, nurse practitioners or physician assistants. And this option is now available 24/7.

Among the conditions you can be seen via CentraCare eClinic include:

  • Respiratory infections or allergies
  • Stomach problems
  • Eye, ear and mouth problems
  • Common female bladder or vaginal yeast infections
  • Medication refills or getting prescribed a medication to avoid getting the flu

See the full list of conditions to learn more. To help educate you on how CentraCare Clinic works and what to expect, please review some of the following FAQs:

Q: Who can use CentraCare eClinic?

Dr. Rolph: Clinicians can diagnose, recommend treatment and prescribe medication for all adults and children age 2 and older.

Anyone over 18 can create an eClinic account. You also can add adult dependents and minor children to your account. Visits for minor children must be completed by a parent.

Q: How does one started an eClinic visit?

Dr. Rolph: You start with an eClinic visit application, which takes about five minutes to complete. The total number of questions you answer will depend on your condition.

Q: What are the different visit options through eClinic? How long will I need to wait for a response?

Dr. Rolph: There are three options: online interviews, phone visits and video visits.

With an online interview, you answer a series of questions about how you are feeling and the symptoms you are experiencing. After you submit your answers, a clinician will review them and respond to you within 60 minutes.

With a phone or video visit, you answer a few questions about how you are feeling and the symptoms you are experiencing. After you submit your answers, you'll be connected to a clinician via the phone or through video chat.

Q: How much does an eClinic visit cost?

Dr. Rolph: Online interviews are $25. Phone and video visits are $45 — similar to an insurance co-pay. You can pay with a credit card or a health savings account (HSA) card. Depending on your employer or insurance, CentraCare eClinic may be provided at a reduced rate. Check with your employer to see if you qualify.

You may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed.

Medicare patients are welcome to use CentraCare eClinic; however, your eClinic visit is not currently reimbursable.

Q: What if you can't provide a diagnosis?

Dr. Rolph: We do our best to treat you online, but not every condition can be treated via CentraCare eClinic. If your health concern cannot be addressed through CentraCare eClinic, you may be directed to a clinic for care. If this is the case, you will not be charged for your eClinic visit.

Q: How can I access CentraCare eClinic?

Dr. Rolph: You can access CentraCare eClinic from any web-enabled device — smartphone, tablet, laptop, or desktop. Most people are able to complete their visit from a smartphone.

Q: What browsers are supported by eClinic?

Dr. Rolph: CentraCare eClinic requires you to use a modern browser to ensure your data is secure and for a good viewing experience. You can use any of the following browsers for your eClinic visit: Internet Explorer 11 or newer, Chrome or Firefox. If you don't have one of these browsers, you can download Chrome or Firefox for free.

View the full list of CentraCare eClinic FAQs and learn more how it works.

See more about all of your care options offered through CentraCare Health.

Health information accessed through www.centracare.com is not intended to be a substitute for professional medical advice, diagnosis or treatment. We strive to present reliable, up-to-date health information on our web site and “For the Health of It” blog. However, this information is not intended for the purpose of diagnosing or prescribing. Please contact your health care provider if you have any concerns or questions about specific content that may affect your health. Log in to MyChart to send a secure message to your provider.