Medical Records Release

Please Note

As of Jan. 5, 2026, the CentraCare Plaza Release of Information department is closed temporarily to walk ins. Records may be requested using the methods below.

How to Request a Copy of Your Records

Use MyChart

  1. Log into your MyChart account.
    • If you’re legally allowed to request information for someone else (such as a minor), log into that person’s MyChart through your proxy account.
    • If you don’t have a MyChart account, sign up for MyChart.
  2. Click on Your Menu (the three horizontal lines on the top left).
  3. Scroll down to the “Sharing” section.
    • Select “Sharing Hub.”
  4. Choose who you want to share with.
    • Pick the option that matches who you want to share records with:
      • Yourself
      • Family or friend
      • Healthcare provider
      • Anyone else
  5. Click on a “Request a formal copy.”
  6. Fill out the form completely.
    • Include:
      • Dates of the records you need
      • Full address where the records should be sent
      • Fax/email if applicable
      • Which location(s) you want records from
    • Use the Instructions box at the bottom to add details such as provider names or anything else that helps clarify your request.
    • Important: If you don’t select a location, the release cannot be completed.
  7. To submit your request:
    • Click Continue.
    • Read the consent statement.
    • If you agree, check “I agree” and click “Send request.”
    • If you need to make changes, click Back before sending.

After You Submit Your Request

  1. Watch for messages.
    • The Health Information Management (HIM) team may contact you through MyChart if they have questions or need clarification.
  2. Download your records (if you requested them for yourself).
    • When your records are ready, you will receive a MyChart message.
    • Log into your MyChart account (or proxy account).
    • Click on Your Menu (the three horizontal lines on the top left).
    • Scroll down to the “My Record” section.
    • Select “Document Center.”
    • Click on “Requested Records.”
    • You can download, save or print a copy of your records.

Authorization to Share Substance Use Disorder Health Information

A specific form is needed to authorize the use of your past, present and future substance use disorder records for the purpose of treatment, payment and operations.

Please complete this form and return it to any Health Information Management location or email it to CCHROI@CentraCare.com.

Other Ways to Request Records

If you do not want to use MyChart, you can request your records by email, fax or mail.

  1. Download the Authorization for Release of Health Information form (PDF) in your preferred language:
  2. Complete the form.
  3. Submit the form to the Health Information Management (HIM) Release of Information (ROI) department by:
    • Fax or mail: Use the address or fax number listed on page 2 of the instructions.
    • Email: Send your completed form to CCHROI@CentraCare.com.

Grant CentraCare Permission to Verbally Share Health Information with Family and Friends

Due to 2025 Minnesota law changes, in most situations, we are now required to get signed consent before we can share information about your care with family and friends. Please send your completed form to CentraCare Health Information Management.

Get Consent Form