What are outbound automated communications?
Our outbound communication platform helps us stay connected to our patients using text, automated calls and email. The platform is used to send a wide variety of messages about appointments, MyChart notifications, family updates, prescriptions, and more.
Do I need to opt-in to receive text communications?
Opt-in means that patients and family members give permission to receive communication through text messages.
Patients and family members must opt-in to receive text messages. Patients who have an active general consent on file before Feb. 3, 2026 will be automatically opted in and will receive text messages, no action needed.
How do I opt-in and out?
If you did not have a general consent on file with CentraCare before Feb. 3, 2026, you’ll receive phone calls or emails only until you opt-in to text messages.
To opt in to texting you can:
- Text START to 69354
- Log into your MyChart and update your Communication Preferences
- Opt-in at your clinic with registration or scheduling staff
When opting in to texting, please review this disclosure:
Text messages related to your relationship with CentraCare & Clinical Affiliates, including updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management will be sent to phone number above. Message and data rates may apply. For help text HELP and text STOP to opt out of notifications from a specific short code. Please review the terms and conditions, and privacy policy at CentraCare.com.
What type of text messages will I receive after I’ve opted-in?
Once you are opted into texting, texts could include details related to you and your proxy’s visits, MyChart notifications, one-time passcode instructions, billing notifications, prescription reminders or care management information will be sent to the mobile phone number you provide. Message frequency may vary.
You can manage the type of text messages you receive by updating your communication preferences in MyChart or by calling our MyChart Support Team.
If you are a CentraCare patient, your billing communications will not change at this time.
What will change in the body of the text messages and emails?
Your text messages and emails will have a slightly different design look and content will be simplified and streamlined. The sender text, email and phone numbers will be new.
New look and content:
For example, this is what an appointment reminder text message will look like.
When the hyperlink is clicked, appointment details will appear along with the option to confirm and eCheck-in.
New Sender Contact Information:
Incoming messages will be from new text short code, phone number and email address.
Text Short Code:
69354
Text messages related to your relationship with CentraCare & Clinical Affiliates, including updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management will be sent to phone number above. Message and data rates may apply. For help text HELP and text STOP to opt out of notifications from a specific short code. Please review the terms and conditions, and privacy policy at CentraCare.com.
Sender Email:
notifications@mychart.centracare.com
(This email account cannot receive emails. If you need MyChart support, please email us at mychart@centracare.com)
Phone:
320-626-0316
Where will I see appointment arrival information?
This information will be shared via a link in the reminder text or within your email communication. When patients click the link, it will open to a page with appointment details, the ability to confirm the appt, complete check-in, and arrival directions. This is available whether patients have an active MyChart or not.
What if I want to change my text, email or phone communication preferences?
Log into MyChart, go to:
Menu > Settings > Communication Preferences
and choose how you want to receive messages — by text, email, phone or mail.
Review our texting and communication preferences tip sheet.
What about my proxy accounts?
Adult-to-adult proxies will continue to function as they do today. However, with this upgrade, if someone has proxy access for a patient, the proxy can set unique communications preferences for themselves and their proxies.
Communications to proxy parents or guardians of teens (ages 12–17) will change after Feb. 3, 2026. Proxies can receive text messages related to their teen’s upcoming appointments.
However, for communications to be sent, proxy access must be set up properly for teens ages 12-17. If you are set up as a proxy, you will see your teen in your MyChart account in the top right corner – Patient View section. If they are not visible, the proxy will need to request proxy access. Review our proxy access guide for more details.
If patients have a preferred language other than English, will they receive texts in that language?
Currently, text messaging is sent in English and Spanish.
If I get a new phone number, do I have to opt-in again?
Yes. Consent to texting is recorded based on phone number, not by patient.
Where can I get help or learn more?
Call our MyChart Support Team at 320-240-7897 (Mon-Fri, 8 a.m. – 4:30 p.m.)
MyChart