Bill Pay Frequently Asked Questions

Q: How do I access my account in your new billing system?
A: To securely view and pay your bills online, visit pay.centracare.com and enter your Bill ID and date of birth. If you don’t know your Bill ID, click “Find Your Account” and follow the instructions for next steps. Additionally, if you received electronic bill notifications via text message and/or email, click on the link in the message to directly access your account.

Q: Do I need to create an account to pay my bill online?
A: No. CentraCare’s financial experience offers the opportunity to pay online as a guest. Please have your statement available.

Q: Where can I find my Bill ID?
A: Your Bill ID is a 12-digit number that can be found at the upper right-hand corner of your monthly paper statement as well as at the top of electronic bill notifications that you may have received via email.

Q: I do not see a recent visit reflected in the billing system, when will my bill be ready?
A: Due to insurance processing times, sometimes there is a slight delay between the time of your visit and when the bill is ready to view. We will promptly alert you when your bill is ready via monthly text message, email and/or paper statement, depending on your notification preferences.

Q: How do I pay my CentraCare bill?
A: CentraCare offers several options for bill pay including:

• Clicking the link displayed in text message and/or email notifications and following the payment instructions.
• Visiting pay.centracare.com entering information from your statement and following the payment instructions.
• Scanning the QR code printed on your monthly paper statement with your mobile device camera and following the payment instructions.
• Paying by phone 24/7 by calling 888-291-2164.
• Mailing a check or money order with the payment slip included with your monthly paper statement.

Q: Can I still pay my bills through MyChart?
A: Yes. You can still pay your bills as you usually do through MyChart.

Q: Where can I view my statements?
A: You can review your statements by visiting pay.centracare.com. Statements prior to Dec. 1, 2022, can be viewed in MyChart.

Q: Which payment methods do you accept?
A: CentraCare accepts payment via Visa, Mastercard and Discover, electronic check payment (ACH), Apple Pay (if you’re using an Apple device), Google Pay (if you’re using an Android device), check and money order. Please do not send cash by mail.

Q: What if I am unable to pay the total outstanding balance all at once?
A: CentraCare understands that paying medical bills can be difficult and we offer flexible payment options to make it easier. Setting up a payment plan is easy and can be done from your electronic device. Here are four ways you can set up a payment plan:

1. Visit pay.centracare.com and select the payment frequency, duration, payment amount and date of first payment.
2. You can make a partial payment on pay.centracare.com by entering the amount that you wish to pay today. Note: You are still responsible for paying the total balance by the payment due date.
3. Text and email communications that you receive regarding your bill will contain information to setup a payment plan.
4. If you do not see a payment plan that fits your specific need, please contact our customer service team at 320-255-5622 to learn about other options that may be available for you.

Q: How do I sign up to receive or opt out of electronic bill notifications via text message and/or email?
A: To manage electronic bill notification settings, access your account at pay.centracare.com and go to “My Account” (click on the circle with your initials at the top right corner of the page). There you can view and edit your contact information that we have on file for you as well as modify bill notification settings if you don’t see your mobile phone number and/or email address listed or if any of your contact information is incorrect.

Q: How do you keep my personal and payment information safe?
A: It’s our top priority to protect the security of your personal and financial information. Your online payment instructions are sent over a secure internet connection with industry standard encryption (SSL) and electronic payments are sent through a payment processor with guaranteed protection against unauthorized transactions. CentraCare and agents acting on our behalf will never share your personal information with anybody else.

Q: How can I access and pay bills for my family?
A: Navigate to pay.centracare.com and enter information from your family member’s paper statement.

Q: Is there a fee to use the system?
A: There are no additional fees for using our online billing system.

Q: What should I do if my bill is not correct or I need additional support?
A: For questions about your bill, contact customer service at 320-255-5622.