Children's Bill of Rights

CentraCare values you and your family. When your child is under our care, he or she can expect us to follow these five guiding principles:


  • We will listen to you.
  • We will call you by name.
  • We will honor your privacy.
  • We will honor you/your family's beliefs and practices.

Information Sharing

  • You can ask questions if you don't understand what is happening to you.
  • We will explain things to you. We will tell you what we are doing to you and why we are doing it.
  • Information about you and your family will not be given out without you or your parent's permission.
  • You can know all the people who are taking care of you and ask questions of them.
  • We will speak in a way that you can understand.


  • You can ask for something to make pain feel better.
  • You can help decide how you want to be taken care of (choose where you want to have a shot or which ear will be looked at first).
  • You can ask for help or guidance.
  • You will be taken care of by doctors, nurses and other people who know about children.
  • You can have a parent or adult stay with you during exams to help you feel safe and comfortable.

Family-to-Family Support

  • You can have family and friends with you as much as possible.
  • You can have play activities for children your age.
  • You can have your mom, dad or other family members help take care of you.
  • We will help you to feel safe and free from harm. We will call you by name.

Confidence Building

  • You can let people know how you feel (mad, scared, lonely).
  • It's OK to cry or complain or laugh.
  • You can wear your own clothes as much as possible.
  • You can bring things from home to make your stay more comfortable.
  • You can have time to play, learn and rest.