How It Works

Help at the Push of a Button

Recognizing that people rely upon us 24/7, the Emergency Response Center uses the most advanced equipment and technology. Even if you cannot speak or can’t be heard, the Emergency Response Center knows who you are and who to contact.

When you enroll, a personalized file is created in our secure database containing all critical information. This information is immediately displayed so that a trained operator can respond quickly to assist you.

  • When you need help, press your button.
  • A signal is sent to the 24-hour Emergency Response Center where a Response Center operator talks with you over the speaker to decide upon proper action.
  • The Response Center operator coordinates the appropriate responder — emergency services, caregiver, family member, neighbor, etc.

Our U.S.-based Emergency Response Centers provide multi-lingual communication with over 140 languages available.

Reliable services from our highly trained and qualified operators are available 24 hours a day, seven days a week, 365 days a year.

Medical Alert Service - Convenient, Cost-Effective and Easy-to-Use

CentraCare Medical Alert Service medication dispensers organize, remind, and dispense medications, ensuring medication is taken correctly. Convenient, cost-effective and easy-to-use, our dispensers ensure the right amount of medication is taken on-time, every time.

Our Medication Dispensers Offer:

  • Easy fill med-trays with 28 compartments
  • Audio and visual reminders
  • Dispensing up to 6 times per day
  • Tamper-proof lock
  • Portable unit with battery backup

How Do I Get Started and How Is this Service Billed?

To start service, we complete an intake form where information is gathered to set an account up specific to the user. Intakes are typically completed over the phone. Once an intake is complete, installation of the equipment is scheduled and can usually be done within 3-5 days.

Service is provided on a month to month basis with no long term contracts or cancelation fees. Monthly fees range per month depending on the piece of equipment and features chosen. Our standard home-based landline system starts at about a dollar per day. With each new account there is a onetime activation fee.

To Get Started with CentraCare Medical Alert Service, You Can Contact Us by:
• calling us at 320-255-5700 or 1-800-835-6652 (ext. 55700)
• e-mailing us at
completing our online form

Dear Friends and Neighbors,

CentraCare care givers have been working around the clock for more than 20 months to care for you, your families and friends during COVID. We are committed to caring for every Minnesotan who needs us, and nothing will prevent us from doing so – even during these never-seen-before times.

The challenge of providing this level of care is that our hospital beds are often full. ERs in all of our hospitals are packed. And our clinical teams are exhausted. Early in the pandemic, our community stepped up in amazing ways to help us. We ask that you again join us in fighting this pandemic together.

How can you help?

  • Please get your COVID vaccines and booster shots. They are proven safe and effective in reducing COVID illness, keeping people out of the hospital, and preventing death.
  • If your situation is not an emergency, please use other care options, including:
  • If this is a medical emergency, call 9-1-1, or visit the ER.

Together, we can do this. Thank you for your support.

Ken Holmen, MD
President and CEO